General Rules for the Booking Process

General:

• All bookings must be processed through the platform "Cargoclix," and therefore a profile must be set up here. 
• A booking request from the carrier can occur at any time (24/7). 
• Unannounced deliveries will be subsequently entered into the platform by the HF.

Notification Hotline:

• Each involved distribution denter / warehouse establishes a booking hotline to handle conflicts and unplanned process flows.

Booking / Notification Quality:

• If incorrect data is submitted in the booking process, the actual required time or the necessary personnel for unloading may not be available. This results in delays in the process, waiting times, and idle times. We reserve the right to refuse vehicles if the actual delivery does not match the entries made and would cause delays in the process. The quality and reliability of the carriers will be documented in reports and can be reported to the responsible areas.

Booking / Notification Request:

• A booking can be made by the carrier within the shown capacities of the respective location in the system. If capacities are available at short notice but are not bookable in the system, they can possibly be booked through the notification hotline. 
• The cancellation of a booking can be initiated by the carrier in the system as long as it is possible. If cancellation is no longer possible in the system, contacting the notification hotline for cancellation is essential. Timely cancellation avoids follow-up costs. 
• If the data is incomplete, booking a time slot is not possible. In this case, the carrier can contact the notification hotline for assistance. According to the process, the notification hotline can make the booking on behalf of the carrier.

A booking can only be made by entering predefined data, which is usually found on the delivery note or is known to the carrier.

The following mandatory fields must be entered across locations:

1. Carrier / Name of the freight forwarder or supplier name
2. Driver information (Name, mobile number*, truck license plate*)
3. Delivery type (palletized or loose)
4. Truck type (selectable in the system)
5. Type of goods (selectable in the system)
6. Number of pallets or packages
7. Tour number (for SupplyX)
8. Delivery note attached**

The information marked with * must be provided at the latest upon arrival at the WVZ and serves to control the process at the WVZ. 

The booking data marked with ** only applies to individual locations.

Booking Process:

• Each carrier is required to report to the respective gate/registration at least 15 minutes before the booked notification appointment. The time of the booking ot appointment reflects the time of the start of unloading. The driver must carry the booking ID of the time slot and present it upon request. If the vehicle is not docked at the ramp at the latest 15 minutes after gate assignment (notification via SMS), the carrier loses the right to immediate unloading, and the process will proceed as in the case of an unannounced delivery. 
• Upon arrival at the facility, the mobile number of the respective driver must be provided so that it can be recorded in the system. This step is necessary for the process and serves to communicate that a specific gate is ready for the immediate unloading of the delivery. 
• Each delivery must be equipped with a delivery note, which must be presented upon registration in the goods receiving office.

Process Scenarios:

In the case of an unannounced delivery, the following actions will be taken in the warehouse:

• If there are currently free and suitable time slots available, this delivery will be unloaded. The delivery will be subsequently entered into Cargoclix for the appropriate ramp, and the costs must be borne by the responsible parties. 
• If no suitable time slots are currently available, this delivery must wait until the next free and suitable time slot. Therefore, unloading on the same day cannot be guaranteed.
• Note: Certain ramps are designated for specific types of goods; for example, a carpet delivery can only be unloaded at the appropriate ramp.

If a notified delivery does not arrive, the following actions will be taken in the warehouse :

• Up to 15 minutes before the start of the booked time slot, the delivery will be awaited. After that, the carrier loses the right to immediate unloading. An alternative, suitable delivery will be considered if possible. If the carrier appears after the start of the reserved time slot, the process will proceed as in the case of an unannounced delivery. 
• These deliveries will be documented in reports and reported to the affected/relevant organizations.
• Important: The current operational flow in the goods receiving area must not be delayed due to an unannounced or late delivery.